Responsible Gaming
at pk64
pk64 is committed to providing a safe, fair, and enjoyable betting environment for every player in Bangladesh. We believe that gambling should always be a source of entertainment — never stress, debt, or harm. Our responsible gaming tools help you stay in control at every step.
Your Responsible Gaming Toolkit
pk64 provides every registered player with a suite of free, easy-to-use tools designed to keep gambling enjoyable and within healthy boundaries. Access all tools from your account settings at any time.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your pk64 account in Bangladeshi Taka (৳). Once a limit is set, it takes effect immediately and cannot be increased for 72 hours — giving you a genuine cooling-off window.
Session Time Limits
Define the maximum amount of time you want to spend on pk64 in a single session. When the limit is reached, you will receive a notification and the option to log out. You can also enable automatic logout at the end of your defined session window.
Time-Out / Cool-Off
Need a short break? Use the Time-Out feature to suspend your pk64 account for 24 hours, 48 hours, 7 days, or 30 days. During a time-out period, you cannot log in, deposit, or place bets. The pause activates instantly upon request.
Self-Exclusion
For a longer break, self-exclusion closes your pk64 account for a minimum of six months, one year, two years, or permanently. During self-exclusion, your account is fully locked and all marketing communications are stopped immediately.
Loss Limits
Set a ceiling on the total amount you are prepared to lose over a defined period — daily, weekly, or monthly. Once your loss limit is reached, pk64 will prevent any further bets from being placed until the limit period resets or you adjust the limit downward.
Activity Statements
View a full breakdown of your betting activity, deposits, withdrawals, and net win/loss position over any time period. Activity statements help you make informed decisions about your gambling habits and spending in BDT at a glance.
Marketing Opt-Out
At any time, you may opt out of all promotional communications from pk64 — including bonus offers, seasonal promotions, and new game announcements — without affecting your ability to continue using the platform. Update your preference from account settings.
24/7 Support
Our responsible gaming support team is available around the clock, every day of the year. If gambling is causing you worry or distress, reach out via live chat inside your account or by emailing [email protected]. All conversations are handled with full confidentiality.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of experience or income. pk64 encourages every player to regularly reflect on their gambling habits. Below are common warning signs that gambling may be becoming harmful.
How to Get Help — Step by Step
If you are concerned about your gambling habits, here is a straightforward guide to the steps you can take right now — from setting limits to requesting a full self-exclusion on pk64.
Log In and Visit Account Settings
Sign in to your pk64 account and navigate to the Responsible Gaming section of your account settings. All tools — deposit limits, session timers, time-out, and self-exclusion — are accessible from a single dashboard without needing to contact support.
Set a Deposit or Loss Limit
Start by setting a realistic deposit or loss limit in BDT that matches your entertainment budget. A good rule of thumb is to only ever gamble with money you can afford to lose entirely. Limits take effect immediately and reductions are processed without delay.
Take a Time-Out If Needed
If you feel that a short break would help, activate a time-out of 24 hours to 30 days. During this period, your account is suspended and you will not receive any promotional messages. You can request a time-out even if you do not want a full self-exclusion.
Request Self-Exclusion
For a longer break, use the self-exclusion option to close your account for six months or more. Once self-exclusion is activated, it cannot be reversed during the chosen period. After the period ends, a mandatory cooling-off process applies before reinstatement.
Contact pk64 Support Directly
If you prefer to speak with someone rather than use self-service tools, contact our responsible gaming team via live chat or by emailing [email protected]. Our team can activate limits and exclusions on your behalf and will connect you with additional resources if needed.
Use Parental Control Tools
If you share a device with family members or minors, we recommend installing parental control or content-filtering software to prevent underage access to pk64.io and other gambling platforms. Protecting minors is a shared responsibility that pk64 takes very seriously.
Strictly for Adults Aged 21 and Above
pk64 operates an absolute minimum age policy: all players must be 21 years of age or older to register an account, make a deposit, or place any bet on the platform. This policy is strictly enforced and is non-negotiable.
During registration, all players are required to declare that they meet the 21+ age requirement. pk64 reserves the right to request identity verification documents — including National Identity Card (NID) or passport — at any stage to confirm a player's age. Accounts found to belong to individuals under 21 will be permanently closed and all associated funds withheld pending review.
If you suspect that a minor in your household has registered an account on pk64, contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay.
Where to Turn If You Need Support
You are never alone. Whether you need to activate a tool, talk through your concerns, or simply want more information about responsible gambling, the following channels are always open to pk64 players in Bangladesh.
Live Chat Support
Access live chat directly from within your pk64 account dashboard. Our responsible gaming team is available 24 hours a day, 7 days a week, in English, to assist with any concern — large or small.
Available 24/7Email Our Team
Send your responsible gaming request or concern to [email protected] with the subject line "Responsible Gaming". We acknowledge all emails within one business day and aim to resolve your request within five business days.
[email protected]Self-Service Tools
Log in to your pk64 account and visit the Responsible Gaming section to instantly set deposit limits, loss limits, session timers, time-out periods, or full self-exclusion — no waiting, no forms, instant activation.
Instant ActivationExternal Resources
pk64 encourages players who need additional guidance to seek help from independent gambling support organisations. Speaking with a counsellor or support group outside of the platform can be an important step toward recovery and wellbeing.
Free & Confidentialpk64's Commitment to Responsible Gaming
Responsible gaming is not a box-ticking exercise at pk64 — it is a core part of how we operate. We build our tools, train our staff, and design our platform with player welfare as a genuine priority. The following commitments define our approach and hold us accountable to every player who chooses pk64.
Transparent Odds and House Edge
pk64 ensures that the return-to-player (RTP) percentages and house edge for all games are made available to players. We believe informed players make better decisions, and transparency about game mathematics is a fundamental part of that.
No Bonus Offers During Self-Exclusion
The moment a player activates a time-out or self-exclusion, all marketing and promotional communications — including bonus offers, reload promotions, and seasonal campaigns — are permanently halted for the duration of the exclusion period.
Staff Training in Problem Gambling Identification
All pk64 customer support agents receive training to identify behavioural indicators of problem gambling and to respond with appropriate care, empathy, and practical guidance — rather than simply closing a conversation or redirecting to FAQs.
Proactive Monitoring of At-Risk Accounts
pk64's systems monitor account activity for patterns that may indicate problematic gambling behaviour — such as rapid deposit sequences, significant session-length increases, or repeated chasing of losses — and our team may reach out proactively if we detect such patterns.
Immediate and Irreversible Exclusions
All self-exclusion requests are processed immediately upon receipt — there is no cooling-off delay before the exclusion takes effect. Once a self-exclusion is active, it cannot be reversed by the player during the chosen period under any circumstances.
Regular Policy Review
pk64 reviews and updates its responsible gaming policies, tools, and staff procedures on a regular basis to ensure they remain effective, up-to-date with best practices, and genuinely useful to players across Dhaka, Chittagong, Sylhet, and all of Bangladesh.
Play Smart. Stay in Control. Enjoy pk64.
Gambling at pk64 is meant to be fun. Set your limits, use our tools, and enjoy cricket betting, slots, live casino, and racing — all within a budget that works for you.